Frequently Asked Questions
Everything you need to know about Altra Running footwear, shipping, and our FootShape™ technology.
What makes Altra shoes different from other running brands?
Altra is unique for our FootShape™ toe box, which allows your toes to relax and spread out naturally, and our Balanced Cushioning™ platform, which positions your heel and forefoot at an equal distance from the ground to encourage better form.
How long does shipping take for my order?
Standard shipping typically takes 3 to 5 business days. We also offer expedited shipping options at checkout if you need your gear sooner for an upcoming race or training session.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your shoes, you can return them for a full refund within 30 days of purchase, regardless of whether they have been worn outside.
How do I know which size to order?
Most Altra models fit true to size, but we recommend checking our specific size guide. Because of our signature FootShape™ toe box, you may feel more room in the front than you are used to in traditional pointed running shoes.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Klarna for interest-free installments.
How often should I replace my Altra running shoes?
Generally, we recommend replacing your running shoes every 300 to 500 miles, depending on your running style, weight, and the terrain you typically train on.